Shipping policy
ORDER TIMELINES ARE LONGER THAN USUAL AS WE WORK TO KEEP OUR TEAM HEALTHY + SAFE FROM COVID-19. THANK YOU FOR YOUR EXTENDED PATIENCE DURING THIS TIME.
Shipping Your order will be sent out on average within 3 - 5 business days of ordering.
- Estimated shipping delivery times: USA 3-5 business days after fulfillment; Canada 5-10 business days after fulfillment.
- International shipping: International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
- Order never arrived: If your order didn't end up arriving, be sure to let us know! First, please check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us at smgroupltd133@gmail.com noting your order number. We'll see what can be done to help.